Shipping and Returns

Shipping and Returns

Domestic Shipping:

1. We require 3-7 working days for customer order to be dispatched. Orders Received on Saturday Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
  
2. For shipments delivered outside DELHI, the customer’s state may charge an OCTORI Duty on the top of the price of the item. These charges are beyond our control and can’t be reimbursed.

3. Customers are responsible for any OCTORI Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

4. After placing an order, customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 3 Hours of placing an order. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

5. General Scenario
In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be cancelled. Prasar Bharati Archives has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Prasar Bharati Archives and accept Prasar Bharati Archives decision regarding the cancellation.

6. Cancellation of Order by Prasar Bharati Archives
Prasar Bharati Archives reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Prasar Bharati Archives for re-delivery shall be claimed from the User.

7. Replacement/ Return Policy by Prasar Bharati Archives

In 7 days except the following:
1. Items that have been used or opened
2. An item not returned in the condition it was received.
3. Any item received by us in a damaged condition.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

8.  Our Return Policy:
• Re  placement request must be made within 7 days of purchase and must not be part of above list
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items twice. In case the delivery is not executed during all the two attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.